Customer demand waits for a person
Calls, forms, emails, and referrals arrive, but the next step depends on somebody noticing, qualifying, routing, and responding.
AI automation services for service businesses
Find the work costing you money. Then automate it.
We find the expensive manual work across calls, quotes, scheduling, paperwork, and reporting—then build, integrate, and run the automations.
One dedicated partner owns the roadmap. A team builds and runs the work.
Built for service businesses doing roughly $1M–$20M in revenue.
Your operating layer
OwnedOne owner across every handoff.
- 01Request captured
- 02Information prepared
- 03Work routed
- 04Person approves
- 05Systems update
- 06Result measured
Works across the stack you already use
InboxCRMOperationsAccounting
Built for service businessesSpecialty tradesHealthcareProfessional servicesConstructionLogistics
The real operating problem
The expensive part isn’t buying software. It’s making the work run.
Most businesses already have enough tools. Value gets lost between systems, teams, and next steps because nobody owns the full workflow.
Quotes and decisions move too slowly
Information lives across inboxes, spreadsheets, and job systems. Revenue waits while your best people assemble the same work again.
Follow-up depends on memory
Open quotes, missing documents, renewals, and customer updates are too valuable to depend on one coordinator remembering every next step.
Owners cannot see what is stuck
The data exists, but not as one operating view. Problems surface in meetings after they have already cost time, margin, or revenue.
What we own
Find it. Build it. Integrate it. Keep it running.
We start where the operational value is easiest to see and measure, then work through the next priorities across seven operating categories.
Customer request to assigned next step
Answer, capture, qualify, route, and follow up across phone, email, forms, and messaging without losing the human handoff.
Opportunity to approved work
Prepare estimates, collect missing information, run consistent follow-up, and keep every opportunity visible until there is a decision.
Scheduled work to clean invoice
Coordinate schedules, collect required documentation, check exceptions, and move completed work into billing without duplicate entry.
System activity to owner visibility
Turn scattered operating data into a short daily view of pipeline, capacity, cash, risk, and the exceptions that need a person.
Broad company. Narrow entry points.
Different industries. Specific workflows.
The delivery model stays consistent. The first workflow changes with the economics, systems, and operating pain of each industry.
Inspection finding to approved repair
Convert deficiencies into reviewed scopes, customer-ready quotes, scheduled repairs, and clean billing handoffs.
Try the fire workflow demo →Field evidence to approved change order
Turn daily reports, photos, messages, and schedule impacts into documented change-order opportunities.
Try the change-order demo →Emergency call to the right technician
Capture the failure, check technician skills and parts, dispatch correctly, and keep the customer updated.
Try the service-response demo →Intake to completed client workflow
Collect documents, update records, chase missing items, prepare drafts, and surface exceptions for review.
Explore the demo library →The missing operating layer
Your software stays. The gaps go.
Your CRM, field service platform, inbox, spreadsheets, accounting system, and industry tools can each do useful work. The failure usually happens between them—or between a feature and the team expected to use it.
We map the workflow, connect the right data, build the automation, document the exceptions, train the team, and keep it operating.
Your systems
CRM · Operations · Documents · Accounting
Replace these with the systems your team already uses.
IRONBACK
Ownership · Integration · Automation · Operations
One accountable layer across the full workflow.
ResultLess manual work. Fewer dropped handoffs. Clearer financial impact.
The first 90 days
Find the constraint. Fix it. Prove it.
We establish the baseline before projecting value, then report against the operating measures you agreed to at the start.
Map the operation
Audit the operation, document the systems and exceptions, agree on the baseline, rank the opportunities, and begin the first build.
Build the first workflows
Connect the required systems, test with real work, keep people in control where judgment or compliance review is required.
Run and measure
Operate the automations, resolve exceptions, document adoption, and report what changed against the opening baseline.
One engagement$8,000/month
Three-month minimum. Month-to-month after. Assessment, build team, integration work, ongoing operations, and reporting are included.
See exactly what’s included →
One partner. A real build team.
The person who learns your operation stays accountable for it.
Andrew Swiler leads every client roadmap and remains the operating point of contact. A team behind him handles the build, integration, testing, documentation, and ongoing work.
That structure gives you one owner without depending on one person to do every discipline. You always know who is accountable and what the team is working on.
Why Ironback exists →Who this is for
Built for owners with expensive manual operations.
Service businesses
Specialty trades, healthcare, professional services, construction, logistics, and similar operations.
Enough volume for handoffs to hurt
Roughly $1M–$20M in revenue, an established team, and recurring work moving through the business.
Existing systems, incomplete workflows
You already have software. The data, process, and people do not yet work as one system.
An owner for the decision
The owner, GM, or operations leader can set priorities and remove internal blockers.
Common questions
Straight answers before we talk.
Start with the workflow
Find the work your operation should stop doing by hand.
Use the free Automation Opportunity Finder or book a 20-minute call. We’ll identify the first workflow worth fixing and tell you plainly whether the case holds up.