Field Service Management

ServiceTitan + Ironback.ai — AI Automation Inside Your Existing Software

Enterprise field service platform used by the largest residential and commercial service companies. Manages dispatching, scheduling, invoicing, and customer management for HVAC, plumbing, electrical, and related trades.

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What Gets Automated in ServiceTitan

These workflows run automatically once we connect to your ServiceTitan account — no human touches required.

Trigger
What Happens
Result
AI Voice Agent captures new job
Job created in ServiceTitan with customer details, job type, and priority
Dispatch team sees new job immediately — no manual entry
Tech completes digital job form
Job record updated with parts, labor, photos, and completion status
Invoice generated automatically from completed job data
Quote follow-up triggered
ServiceTitan estimate status updated and follow-up task created
Sales pipeline stays current without manual updates

How We Connect to ServiceTitan

We handle all technical setup. You provide access; we do everything else.

1

Connect ServiceTitan account via OAuth

2

Map custom fields for your trade specialty

3

Configure automated job creation from AI intake

4

Test with 3 sample jobs before going live

Requirements

  • Minimum plan: Starter
  • API access: REST API with OAuth 2.0
  • Active Ironback.ai retainer

Industries Using This

Fire Sprinkler CompaniesFire Suppression & Hood Cleaning CompaniesCompressed Air Service CompaniesCommercial Boiler Service CompaniesStandby Generator Service CompaniesCommercial Garage Door & Dock Repair Companies

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Ready to automate inside ServiceTitan?

Book a free 30-minute call and we'll show you which automations apply to your ServiceTitan setup — and what the ROI looks like before you commit.

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